RESCHEDULING:
ALL APPOINTMENTS MAY BE RESCHEDULED ONCE. RESCHEDULING REQUESTS MUST BE MADE AT LEAST 24 HOURS IN ADVANCE TO THE BEGINNING TIME OF YOUR ORIGINAL APPOINTMENT. IF THE  APPOINTMENT IS RESCHEDULED MORE THAN ONCE YOU WILL HAVE TO PROVIDE A NEW DEPOSIT. CLIENTS WHO FAIL TO PROVIDE 24 HOUR NOTICE FOR RESCHEDULING WILL NOT RECEIVE THEIR DEPOSIT BALANCE BACK AND WILL HAVE TO BOOK A NEW APPOINTMENT

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LATES:
ALL LATES MUST BE IMMEDIATELY REPORTED TO OUR TEAM. CLIENTS MAY BE SERVICED WITHIN THE 15 MINUTE GRACE PERIOD FROM THE START TIME OF THE APPOINTMENT. OUTSIDE OF THESE 15 MINUTES YOU WILL HAVE THE OPTION OF REDUCING YOUR SERVICES. IF THERE IS NOT ENOUGH TIME FOR A REDUCED SERVICE YOUR APPOINTMENT WILL BE CANCELLED AND YOUR DEPOSIT WILL NOT BE RETURNED. IF THE CLIENT FAILS TO IMMEDIATELY CONTACT OUR TEAM ABOUT THEIR LATENESS IT WILL BE CONSIDERED A NO SHOW AND YOUR APPOINTMENT WILL BE CANCELLED AND THE DEPOSIT WILL BE FORFEITED. 

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CANCELLATIONS:
CANCELLATIONS MUST BE REQUESTED AT LEAST 24 HOURS IN ADVANCE TO YOUR ORIGINAL APPOINTMENT TIME FOR THE DEPOSIT TO BE ADDED TO YOUR BALANCE FOR FUTURE USE.  OTHERWISE YOUR APPOINTMENT WILL BE CONSIDERED A NO SHOW ANDYOUR DEPOSIT WILL BE FORFEITED AND A NEW ONE WILL HAVE TO BE PROVIDED FOR BOOKING ANOTHER APPOINTMENT. 

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TRANSFERRING APPOINTMENTS:
CLIENTS ARE WELCOME TO TRANSFER THEIR APPOINTMENT TO A DIFFERENT CLIENT SUCH AS A FAMILY MEMBER OR FRIEND IF YOU CANNOT ATTEND. THIS MUST BE OF THE SAME SERVICE. YOU MUST NOTIFY OUR TEAM ABOUT THE TRANSFER OF AN APPOINTMENT VIA CALL OR TEXT AT LEAST 12 HOURS IN ADVANCE. 

 

BY BOOKING AN APPOINTMENT WITH WAXD YOU AGREE THAT YOU HAVE READ OUR POLICIES AND ARE WILLING TO ABIDE BY THEM. FAILURE TO DO SO WILL RESULT IN ACTION TAKEN BY WAXD LISTED ABOVE. THANK YOU FOR YOUR UNDERSTANDING AND KEEPING OUR COMMUNITY A RESPECTFUL AND SMOOTHLY FUNCTIONING ONE.