WAXD Spoolies - 30 Pk

WAXD Product Return Policy 

At WAXD we are committed to providing you with products of the highest quality. If you have received a product that is defective due to manufacturing issues, we are here to assist you in resolving the matter promptly and efficiently.

 Policy Overview: 

Eligibility: Our return policy covers products with manufacturing defects only. To be eligible for a return, your item must be in the same condition as when you received it, and it must have a verifiable manufacturing defect. Please note that normal wear and tear, misuse, or accidental damage are not considered manufacturing defects.

Timeframe: You must notify us of the manufacturing defect within 10 days of receiving the product. After this period, we may not be able to process your return

 Return Process:

To initiate a return for a product with a manufacturing defect, please follow these steps:

    •    Submit a Refund Request Form found at the bottom of our Policies page https://www.waxdcanada.com/policies (https://www.waxdcanada.com/policies) or Our Customer Support Team at contact@waxdcanada.com (mailto:contact@waxdcanada.com) (647) 772 0895, within the designated timeframe.

    •    Provide your order/invoice number, a description of the defect, and clear photographs or videos showing the defect, if applicable.

    •    Our Customer Support Team will review your request and provide instructions on how to proceedEvaluation: Our team will thoroughly evaluate your claim to verify the manufacturing defect. This evaluation may include requesting additional information or documentation from you.

 Resolution:

If the defect is confirmed to be due to manufacturing issues, we will offer one of the following resolutions at our discretion:

    ◦    A replacement of the defective product with a new, equivalent item.

    ◦    A full refund of the purchase price, not including any shipping charges incurred

Refund Processing: If a refund is approved, we will process the refund within 10 business days using the original payment method. Please note that the timing of the refund may vary depending on your financial institution.

 Exclusions: 

    •    This reTurn policy applies exclusively to products with manufacturing defects. It does not cover products damaged due to mishandling, misuse, accidents, or normal wear and tear.

If you have any questions or need assistance with your return, please contact our Customer Support Team at contact@waxdcanada.com (mailto:contact@waxdcanada.com) (647) 772 0895. We are here to ensure your satisfaction and resolve any issues related to manufacturing defects promptly. WAXD reserves the right to modify or update this return policy at any time without notice. Please refer to our website or contact our Customer Support Team for the most current policy information.

In-Store Pick-Up Only - No Shipping or Delivery Available

We currently do not offer any form of shipping or delivery services for our products. All items purchased from our store are available for in-store pick-up only.

This decision has been made to ensure the best possible customer experience and to maintain the quality and integrity of our products. By opting for in-store pick-up, you can inspect your purchases firsthand, receive personalized assistance from our team, and take your items home with you immediately.

We understand that convenience is essential, and we are committed to making your in-store pick-up experience as smooth as possible. Our friendly and knowledgeable staff will be on hand to assist you with any questions you may have and to help you retrieve your purchases.

If you have any questions or concerns regarding this policy or any of our products, please do not hesitate to reach out to us. We greatly appreciate your understanding and continued support of WAXD.

Thank you for choosing us for your brow care shopping needs, and we look forward to serving you in-store.